We urge you to use an authorized Constellation Audio dealer or distributor when purchasing a Constellation Audio product.
Constellation Audio products are sold, supported, and serviced through the worldwide network of dealers and distributors listed in the Partners section of this website. If the company selling Constellation Audio product is not listed on this website, we encourage you to contact Constellation Audio to confirm whether or not the company selling the product is part of the authorized Constellation Audio network.
When parties outside of the network of authorized Constellation Audio dealers and distributors sell a Constellation Audio product, Constellation Audio will not honor Constellation Audio warranties on those products. Sales of Constellation Audio products on third-party sites such as Audiogon and e-Bay will have no warranty.
Proof of purchase in the form of a copy of the bill of sale from an authorized Constellation Audio Dealer/Distributor must be presented to obtain warranty service.
Constellation Audio products are warranted to be free from manufacturing defects for three (3) years from the original date of sale. The warranty includes parts and labor. The warranty is limited to the first time buyer except as noted. In the event that a Constellation Audio product is purchased as a used or trade-in product from an authorized Constellation Audio dealer or distributor, the second owner shall receive the balance of the original warranty based upon the original date of purchase. Valid receipts showing the purchaser's name, date of purchase, and authorized dealer information for the current owner and the original purchase must be submitted with all warranty claims. The warranty will only be honored in the country of the original purchase.
Constellation Audio will remedy the problem by repair or replacement, as we deem necessary, to restore the product to full performance. For warranty repairs in North America only, Constellation Audio will pay return shipping costs for the full length of the specific product's warranty.
In the event of a defect or malfunction in North America, please contact Constellation Audio for return authorization at email@example.com. For all warranty repairs outside of North America, please contact your authorized Constellation Audio distributor. Products must be returned using original packaging material only. This warranty is considered void if the defect, malfunction or failure of the product or any component part was caused by damage (not resulting from a defect or malfunction) or abuse while in the possession of the customer. Tampering by persons other than factory authorized service personnel or failure to fully comply with Constellation Audio operating instructions voids the warranty. This warranty gives you specific legal rights and you may also have other rights which may vary from country to country.
Warranty Registration Form