Last Updated: January 1, 2025

1. Introduction

Welcome to Constellation Audio

Constellation Audio (“we,” “us,” or “our”) is an electronics manufacturer based in California, USA. We value your privacy and strive to protect your personal information in compliance with local and international laws, including but not limited to CCPA (as amended by the CPRA) and the GDPR, where applicable. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:

Visit our websites or use our mobile applications (collectively, the “Services”)
Purchase or use any of our electronic products
Interact with us in person at trade shows or other events
Communicate with us via phone, email, or other channels
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our practices, please discontinue your use of our Services.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect both online and offline. It does not apply to information collected by third-party websites or services linked to or accessible from our Services. We are not responsible for the privacy or data practices of those third parties. Please review each third party’s privacy policy for details on their data practices.

3. Information We Collect

3.1 Personal Information You Provide Voluntarily
We may collect personal information you provide directly to us, such as:

Contact Details: Name, email address, telephone number, and mailing address.
Account Credentials: Username, password, or other authentication details for registering an account with us.
Payment Information: Credit card or payment details, billing address, and transaction data (processed securely through compliant third-party payment processors).
Customer Support: Any personal information you share when you reach out for assistance or request product support.
Marketing Preferences: Preferences for receiving marketing communications and newsletters.
3.2 Information Collected Automatically
When you interact with our Services, we may automatically collect:

Device Information: IP address, unique device identifiers, browser type, operating system, and referring URLs.
Usage Data: Details of your visits to our websites or use of our applications, including location data, pages viewed, time spent on pages, and search queries.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to personalize and improve your experience. For more information, please see our Cookie Policy.
3.3 Information from Third Parties
We may receive information about you from third parties, such as distributors, retail partners, social media platforms (if you interact with our social media pages), or publicly available sources. This information may be combined with other personal information we maintain about you.

4. How We Use Your Information

We use personal information for the following purposes:

Providing Products and Services: To process orders, handle payments, ship products, and provide customer service.
Account Management: To create, manage, and maintain your user account.
Customer Support: To respond to inquiries, troubleshoot issues, and provide technical or warranty support.
Marketing Communications: To send you marketing or promotional materials, newsletters, and updates about our products, services, or events (with your consent where required by law).
Personalization: To tailor our Services, content, and communications to your preferences.
Analytics and Improvements: To monitor and analyze usage trends, improve our Services, develop new products, and enhance user experience.
Legal Compliance and Protection: To comply with applicable laws, regulations, and legal processes, and to protect our rights, property, and safety or that of our customers and third parties.
5. Legal Basis for Processing (GDPR)

Where the GDPR applies, we rely on specific legal bases to collect and use your personal information. These include:

Contractual Necessity: We process your personal information to perform our contractual obligations to you, such as fulfilling orders or providing customer support.
Legitimate Interests: We may process your information to pursue legitimate interests, such as improving our Services, preventing fraud, and enhancing security, unless those interests are overridden by your interests or fundamental rights and freedoms.
Consent: We rely on your consent for certain marketing communications and uses of cookies (where required by law). You have the right to withdraw this consent at any time.
Legal Obligation: We process personal information to comply with our legal obligations under applicable law, such as record-keeping and reporting obligations.
6. Disclosure of Your Information

We do not sell your personal information. We may share or disclose information in the following circumstances:

Service Providers: We engage vendors and service providers to help us operate and improve our business (e.g., payment processors, shipping providers, analytics companies). They only access personal information as needed to perform services on our behalf and are contractually obligated to maintain its confidentiality.
Business Transfers: In the event of a merger, acquisition, financing, due diligence, corporate restructuring, or sale of all or a portion of our assets, personal information may be transferred or disclosed as part of the transaction, subject to appropriate confidentiality safeguards.
Legal Compliance: We may disclose information if required by law, subpoena, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, respond to a government request, or protect our users.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
7. Your Rights and Choices

7.1 California Residents
Under the CCPA (as amended by the CPRA), California residents have the right to:

Know what personal information is collected about them, including the categories of information and the specific pieces of information.
Delete personal information, subject to certain exceptions.
Correct inaccurate personal information.
Opt-out of the sale or sharing of personal information (though we do not sell personal data).
Limit the use and disclosure of sensitive personal information in certain circumstances.
Not be discriminated against for exercising any of these rights.
To exercise any of these rights, please contact us using the information in the “Contact Us” section below. We may request certain information to verify your identity before processing your request.

7.2 Other U.S. State Privacy Laws
If you reside in other states with consumer privacy laws (e.g., Virginia, Colorado, Connecticut, Utah), you may have similar or additional rights under those laws. Please contact us to learn more or exercise any applicable privacy rights.

7.3 GDPR (EU/EEA Residents)
EU/EEA residents have the right to:

Access their personal information
Request Correction of inaccurate personal information
Request Deletion (erasure) of personal information
Restrict or Object to processing of personal information
Data Portability
Lodge a complaint with a supervisory authority if you believe your data protection rights are being infringed
To exercise these rights, please contact us using the details in the “Contact Us” section.

7.4 Marketing Communications
You may opt out of marketing or promotional communications by clicking the “unsubscribe” link in the emails or contacting us directly. Even if you opt out, we may still send you non-promotional messages regarding your account, transactions, or our ongoing business relationship.

8. International Data Transfers

We are based in the United States. If you choose to provide information to us from outside the U.S., please note that we may transfer your personal information to the U.S. and process it there. Where required by applicable law, we will implement appropriate safeguards for cross-border data transfers, such as entering into Standard Contractual Clauses (SCCs) with recipients of your personal information.

9. Data Retention

We retain personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include the duration of your relationship with us, your account status, and our legal obligations.

10. Children’s Privacy

Our Services are not directed to children under the age of 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If you believe we may have inadvertently collected such information, please contact us immediately so we can take steps to delete it.

11. Data Security

We implement and maintain reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no data security measures can guarantee 100% security. We encourage you to take appropriate steps to protect your own information, such as choosing a strong password and logging out of your account after use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date at the top of this document. If the changes are significant, we will provide a more prominent notice (e.g., by email notification).

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, or to exercise your privacy rights, please contact us at:

Constellation Audio
Thousand Oaks, CA 91362, USA