We urge you to use an authorized Constellation Audio dealer or distributor when purchasing a Constellation Audio product.
Constellation Audio products are sold, supported, and serviced through the worldwide network of dealers and distributors listed in the Partners section of this website. If the company selling Constellation Audio product is not listed on this website, we encourage you to contact Constellation Audio to confirm whether or not the company selling the product is part of the authorized Constellation Audio network.
When parties outside of the network of authorized Constellation Audio dealers and distributors sell a Constellation Audio product, Constellation Audio will not honor Constellation Audio warranties on those products. Sales of Constellation Audio products on third-party sites such as Audiogon and e-Bay will have no warranty.
Proof of purchase showing the purchaser’s name, date of purchase, serial number, and authorized dealer information for the current owner and the original purchase must be submitted with all warranty claims. Constellation Audio or our authorized distributor will remedy the problem by repair or replacement, as we deem necessary, to restore the product to full performance. The warranty will only be honored in the country of the original purchase.
Warranty terms outside of North America may vary. Please contact the authorized Constellation Audio distributor in the country of purchase for the terms of warranty in that country. Warranty service is the responsibility of the distributor in the country of the original sale.
This warranty gives you specific legal rights and you may also have other rights which may vary from country to country.
New Constellation Audio products are warranted to be free from manufacturing defects for ninety (90) days from date of purchase from an authorized dealer or distributor. If the product is registered on our website: https://www.constellationaudio.com/warranty/register within this period, the warranty shall be extended to three (3) years from the original date of sale. The warranty includes parts and labor. The warranty is limited to the first-time buyer except as noted. If a Constellation Audio product is re-purchased as a used or trade-in product from an authorized Constellation Audio dealer or distributor, the second owner shall receive the balance of the original warranty based upon the original date of purchase.
Dealer/Distributor Demos: In the case of demo products, if the dealer or distributor has had the component for one year or less, the component shall have the full three-year warranty from date of purchase. In cases where the dealer has had the component for more than one year, the warranty period shall begin on the first anniversary of the dealer or distributor’s receipt of the component. The purchaser shall receive the balance of the three-year warranty retroactive to the date of the first anniversary of the dealer or distributor’s receipt. It is the seller’s responsibility to inform the buyer of the unit’s age when selling their demo.
Products must be returned using original packaging material only. This warranty is considered void if the defect, malfunction or failure of the product or any component part was caused by damage (not resulting from a defect or malfunction) or abuse while in the possession of the customer. Tampering by persons other than factory authorized service personnel or failure to fully comply with Constellation Audio operating instructions voids the warranty.
In the event of a defect or malfunction in North America, please contact Constellation Audio for return authorization at firstname.lastname@example.org. For warranty repairs in North America only, Constellation Audio will pay return shipping costs for the full length of the specific product’s warranty.
All Constellation Audio products are thoroughly inspected and tested for mechanical and electrical operation prior to leaving the factory. In addition, all Constellation Audio components are inspected to ensure that they are in perfect physical condition before shipment. Damage caused by shipping is specifically exempt from warranty coverage.
Constellation Audio reserves the right to reject any warranty claim on a case by case basis